Terms & Conditions: Hopper Cancel For Any Reason™ for Flight Bookings

Hopper (USA), Inc. and its affiliates (“Hopper”) provide the Hopper Cancel For Any Reason™ for flight bookings (“Hopper CFAR”) through the platforms including websites, mobile web pages and mobile app (together, the “Platforms”) belonging to Agoda Company Pte. Ltd. (“Agoda”).

Hopper CFAR is provided subject to and in accordance with the terms and conditions set forth below (the “CFAR Service Terms”), Hopper’s Terms of Service applicable to all Hopper services and apps, and Hopper’s Privacy Policy. By purchasing Hopper CFAR, you agree to Hopper’s CFAR Service Terms, Terms of Service and Privacy Policy.

Hopper CFAR is provided by Hopper and is NOT provided by Agoda. The CFAR Service Terms are applicable only to Hopper CFAR , and NOT to your use of the Platforms or any services provided by Agoda.

Your use of the Platforms and Agoda’s services are subject to Agoda’s Terms of Use and Privacy Policy.

How it works. Purchasing Hopper CFAR through the Platforms grants to the purchaser, in exchange for the CFAR Fee, the right to cancel a flight through the Platforms and receive a full or partial refund as provided below. Neither documentation nor reason will be required in order to cancel. After the timeframe specified in Section 3 of these CFAR Terms has passed, Hopper CFAR will expire and any changes or cancellations to your booking will be subject to the fare rules imposed by the airline for your ticket.
Hopper CFAR Purchase Price. The fee to purchase Hopper CFAR is a service fee (the “CFAR Fee”). Except in cases where you cancel your booking within 24 hours of purchase, (the “Void Window”) the CFAR Fee is always non-refundable even if your airline cancels one or more of the flights on your booking.
Valid Cancellation. Except as provided in Sections 6 and 7, in order to be eligible for a refund from Hopper, you must cancel your booking via the Platforms at least 24 hours prior to the scheduled departure time of the first flight on the booking for which you purchased Hopper CFAR.
Form and Amount of Refund. Upon a valid cancellation of your booking within the timeframe specified in Section 3 of these CFAR Terms, Hopper will refund to you the percentage of the cost that you selected for your purchased flight, but excluding any additional services, as specified in the Hopper CFAR option that you purchased. Such refund will be in the form described in Section 5 of these CFAR Terms. A valid exercise of a Hopper CFAR option entitles you only to the refund described above in this clause. No additional expenses other than a percentage of the cost of the air travel purchased through the Platforms will be reimbursed (including, for example, the CFAR Fee or any other purchased items such as travel insurance). The amount of your refund is based on your original ticket and does not take into account for any changes you made to your booking.
Getting Refunded by Hopper. Hopper utilizes PayPal’s Hyperwallet payment services to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy. Payments by Hopper of reimbursed amounts will be processed within ten (10) business days. Hyperwallet is a service provided by a third-party not affiliated with Hopper or Agoda. To use Hyperwallet to receive your refund, you will need to enter into a direct contract with Hyperwallet and agree to comply with the applicable terms and conditions linked to above. Payout options made available to you will be chosen in the sole discretion of Hyperwallet and, depending on the options made available for you, you may be required to create an account with Hyperwallet, if you do not already have one, in order to receive your refund. Before paying you your refund, Hyperwallet may be required to collect certain information from you in order to comply with anti-money laundering, sanctions and other requirements. Because you will enter into a contract directly with Hyperwallet, any liability or obligations Hyperwallet owes to you in relation to your use of Hyperwallet will be determined by your agreement with Hyperwallet, and not by Agoda or Hopper.
Exclusions. Hopper CFAR does not apply, and shall expire upon, the earlier of any of the following events:

a cancellation of any flight by an airline for any reason, including as a result of a force majeure event;
any voluntarily cancellation or any change requested by you at any time directly with any airline of any tickets subject to Hopper CFAR;
a declaration of an “emergency” or similar “extraordinary measures” taken by any governmental authority in the destination city, region, or country of your Hopper trip, or issuance of a Safety and Security Alert by the United States Department of State or a Travel Health Notice Warning by the United States Center for Disease Control (CDC) for such destination; or
a designation by the World Health Organization (WHO) that the destination city, country, or region of your Hopper trip is at risk from COVID-19.

In the event of such cancellation, or change, declaration of emergency, alert, notice, designation, or other similar government action, your purchased Hopper CFAR shall expire immediately and a claim for a refund of your flight purchase should then be made to the airline (through customer support via the Platforms) and will be subject to the fare rules and terms and conditions of the airline for your ticket.

Other Restrictions. Hopper CFAR must be purchased for all passengers whose flights are on the same booking, and for all segments or legs of such booking. Exercising your Hopper CFAR for any flight in the booking will result in a cancellation of all purchased flights for all legs or segments, including outbound and return flights for all passengers in the same booking. If there is more than one passenger on the booking, the passenger who made the booking shall determine how to exercise Hopper CFAR, which shall apply to any and all passengers included on the same booking. Hopper CFAR may not be offered on every flight booking and Hopper reserves the right to deny the purchase of Hopper CFAR to any customer for any reason. Hopper CFAR is only valid for the booking for which it was purchased. Hopper CFAR is not transferable and cannot be carried over to any future bookings.
Additional Information. Certain jurisdictions, including the European Union, have adopted laws and/or regulations requiring airlines to compensate passengers in the event of certain cancellations, delays or other disruptions to scheduled air travel (a “Passenger Rights Regime”). You may have rights under these and other Passenger Rights Regimes even if you do not purchase Hopper CFAR. The value Hopper CFAR provides is as a quick and easy way for you to get a refund in the event you decide to cancel your flight, without having to go through your airline. For more detailed information regarding your existing cancellation policy from the respective airline, visit the airline’s website, and for more details on the EU Passenger Rights Regime refer to European Union Regulation (EC) 261/2004.
Not Insurance. Subject to the restrictions and exclusions described above, Hopper CFAR allows airline tickets purchased on the Platforms to be canceled for any reason without incurring additional fees. Hopper provides its customers with Hopper CFAR to provide a more seamless and flexible experience. The CFAR Terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you such as travel insurance or coverage which can be obtained via purchases made with a credit card.
Contact. For any questions, please contact customer support via the Platforms.

Version 1.0; Terms Last Updated: 26^th July 2023

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